Delivery within Australia

All deliveries within Australia will arrive within 5-7 working days. There may be some periods where stock components will need to be ordered and delivery time will take longer. We will notify you in this instance with your options for delivery.  

In Australia we use Express Post for all parcels. Please ensure your mailbox can accommodate a boxed parcel otherwise an Express post card will be left for the parcel to be collected at your nominated Post Office in your state. Australia Post will deliver between 9.00 am and 5.00 pm Monday to Friday.  

Delivery costs:

All packages $7.95

Gift vouchers $3.00

Once your parcel has been dispatched from the Owl of Eden online warehouse a unique tracking code will be sent to your nominated email address. The status of all Express Post deliveries can be tracked on the Australia Post website using this unique tracking number. 

Owl of Eden knows that providing your personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below.

Owl of Eden’s Privacy Statement is intended to represent industry best practice and comply fully with the Privacy Act 1988.

What information do we collect?

We may collect the following information from you:

-       Your name and contact details

-       Some personal details

-       Other information that you may supply to us for special promotions

Why we collect your information?

Our purpose in collecting information about you is to provide you with a better website experience with content and advertising that is relevant to your interests. In seeking to give you the most worthwhile experience of our website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers.

The information we collect via www.owlofeden.com.au helps us better understand the products and services you may want to see more of in the future.

Where we collect further information from?

We collect the following information that you may be unaware of:

-       The name of the domain from which you access the internet;

-       The date and time you access our site;

-       The internet address of the website from which you linked directly to our site.

Does Owl of Eden share my information with third parties?

Personal information collected online will only be for Owl of Eden marketing purposes. Owl of Eden does not share, sell or trade any of your personal information gathered online.

How can I review my choices about receiving promotional communication?                                                      

At Owl of Eden we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

How can I access my personal information?

Owl of Eden will offer a refund & exchange when:

-      The piece has a fault. This may be the result of a loose link or faulty clasp or chain. 

-      A customer simply changes their mind after 14 days from purchase.  

(Owl of Eden reserves the right to offer a repair, replacement, refund, exchange of the goods or provide a credit note dependent on the particular circumstances)

Owl of Eden will not offer refunds & exchanges when:

-      No proof of purchase is offered by the customer

-      The goods have been damaged after the purchase i.e. have been dropped, scratched, chipped or had excessive wear. This can be due to use of excessive perfume or hair spray, which can tarnish the chain & components. 

-      Some Owl of Eden pieces will have natural or manufactured inconsistencies in the colour, size or pattern of the beads, crystals and stones used.

-      If you have changed your mind after purchasing earrings we cannot offer you an exchange or refund due to hygienic reasons.

Online: Returns

If you are unhappy with anything, have changed your mind or have found a fault on something you have bought from our website, we will gladly exchange it should we have it in stock, repair it if the item is no longer in stock or exchange for another piece all together. We can also give you your money back for products unworn and in original condition, if returned within 14 days of you receiving the product.

Please email us prior to sending any piece back at info@owlofeden.com.au or call +61 3 9942 7230. Our customer service representative will email you with a returns authorisation number (RA).

(If you find a fault please also attach a photo with your email) 

After receiving a returns authorization number from us please post the items and proof of purchase to:

Owl of Eden

Shop 4, Yarra Lane,

7 Yarra Street,

South Yarra,

VIC 3141

In the event that your product is lost in transit, Owl of Eden will not be held liable and therefore recommends that you send all returns by Insured Registered Post.

Proof of purchase is required for all returns and exchanges. Please note that your proof of purchase can be an invoice, bank statement or email confirmation from Owl of Eden recording that payment has been received. 

Upon receipt of the goods, Owl of Eden will refund the postage back to the credit card that was used to make the original purchase and then send the goods back to you.

In the event that your product is lost in transit, Owl of Eden will not be held liable and therefore recommends that you send all returns by Insured Registered Post.

Returns to store

Within 14 days of receiving the product you may return any items purchased to Owl of Eden’s store.

Proof of purchase and the purchase credit card will be required. Item must not have been worn and is in its original condition. Please see the ‘Contact’ section of our website to find our store. 

Should you have any questions you can contact us at any time from Monday – Friday 9.00 am - 5.30pm (Australian EST) on +61 3 9942 7230 or email us at info@owlofeden.com.au

If you are dissatisfied with anything you purchased online or in store that is faulty or significantly different to that shown or described to you or not performing the function you were led to believe that it would and Owl of Eden in its reasonable opinion agrees, you are entitled to choose a refund, credit or have the product repaired or exchanged, provided that the product is returned to Owl of Eden within 14 days together with proof of purchase. In these circumstances Owl of Eden will refund your postage expense to the credit card that was used to make the original purchase. 

1. HOW TO ORDER: The kind of item category you are looking for such as earrings, necklaces or bracelets can be found at the top right hand side of the page. Once you have selected the particular item heading
 a SHOP BY menu page will appear giving you a selection of shopping by price, range or colour listed on the left hand side. As you browse through the categories you will see all the styles displayed in the main body. If you know the piece or range name you may want to simply use our SEARCH button to discover the exact item you are looking for. 
By clicking on a particular style you will see the details of that style including the image, price, colour and description. To see an enlarged picture, click on it. To add the item to your shopping cart, simply click on ADD TO CART. Keep browsing and adding items in this way.

2. CART: You can review your items at any time by clicking on MY CART. You can delete styles and change quantities as necessary. To amend the quantity simply type a new quantity amount in the box, click Update Shopping Cart and the order amount will adjust automatically. 
To delete an item simply click the ‘X’ next to the item price. To continue shopping click on the ‘continue shopping’ button.

3. CHECKOUT: Once you are happy with your order, click on ‘PROCEED TO CHECKOUT’.  All shipping costs will be added for you to review. To continue, enter your details in the following sections:

Checkout Method: You can checkout as a guest or register for future fast and easy checkout. This way you will not need to retype every field each time you re-order. Please ensure your email address and your phone number is correct as they are used if we need to contact you about your order.

Billing Information: Please ensure you fill out all mandatory fields marked with an asterisk *

Shipping Information: If you intend to send a gift, the billing address will be your address and the shipping address will be to the person you are sending the gift to. This way they will not receive the automatic invoice.

Shipping Method: All items are sent via express post within Australia.

Payment information: This is a secure area and you will notice the security lock in the bottom right hand corner of your browser. The security lock ensures your order & payment details are encrypted by a 128 bit encryption and remain secure over the internet. We accept Visa, Mastercard and American Express but do not accept cash, cheque, money order or travellers cheques.

Once you have completed all fields marked with an *, please click on the ‘continue checkout’ button. You will then be shown all your order details for you to review and confirm. If you are happy your details are correct, click on the ‘place your order’ button. Your credit account will then be debited.

When we receive your order we will send you a confirmation email with your order number and order details attached. If there are any problems with your order please email us at info@owlofeden.com.au or contact us on 03 9942 7230.